Terms of Service

Please read before using this website. By accessing and using our website, you confirm your acceptance of these terms.

1 - ONLINE STORE OWNER

João Paulo Rodrigues Marques, with tax domicile at Rua Dr. João Mourato Grave, lote 145 – 5 esq, 6000-241 Castelo Branco, Portugal, NIF 256049360, is the legitimate owner of the website. SO-SO, whose domain can be found at https://www.sosostore.pt

2 - CUSTOMER SUPPORT SERVICE 

For additional information or to clarify any doubts, you can contact João Marques via email. info@sosostore.pt Or, if you prefer, by telephone +351 965 553 192, Monday to Friday, from 9:00 am to 6:00 pm. 

3 - OBJECT AND SCOPE OF APPLICATION 

These General Terms and Conditions of Sale exclusively govern the purchase and sale carried out in João Marques' online store, between the End Consumer as buyer and João Marques as seller, and apply to all visitors to the website. www.sosostore.pt, as well as any commercial transaction carried out through this online store.

Browsing the website, as well as purchasing any product on www.sosostore.ptBy using this service, you accept these general terms and conditions of use and contracting.

The term "end consumer," "user," or "buyer" refers to any person who acts/purchases for purely personal purposes, outside of their business or profession, and therefore without any intention of reselling the items purchased from the online store. SO-SO.

THE SO-SO The company reserves the right to change these terms of use and contracting without prior notice, as well as to modify at any time the information and commercial offer presented regarding products, prices, promotions, commercial conditions and services, and any changes will always be published on the website. www.sosostore.pt

THE SO-SO We reserve the right not to process any order received from users who are not End Consumers or those who do not agree with the general terms and conditions of sale.

The end consumer must provide to SO-SOAs a seller, you must provide a correct and complete email or postal address, or other contact information, and you agree that... SO-SO You may contact them using this information, should you deem it appropriate.

4 - COMMERCIAL POLICY 

In the event that the information presented does not correspond to the characteristics of the product, the Customer shall be entitled to the resolution of the contract of purchase and sale in accordance with the applicable legal terms.

The photographs shown on the website are for illustrative purposes only. We recommend that you carefully review the product details for more information about the characteristics of the items you wish to purchase.

Product prices and specifications are subject to change without notice.

Validating the purchase order implies that the Buyer is aware of and accepts the General Terms and Conditions of Sale of the website. www.sosostore.pt.

All data recorded by SO-SO These documents constitute proof of all transactions carried out between the Seller and the end Consumer, and it is João Marques' responsibility to archive the electronic document formalizing the contract, obligating him to keep it accessible.

5 - PLACING AN ONLINE ORDER 

To place an order in www.sosostore.pt The User must have a valid and frequently used email account.

You can shop in the online store as a guest or through an account that the user creates on www.sosostore.ptSimply add all the products the End Consumer wishes to purchase to the virtual shopping cart, following all the steps of the purchase process for it to be successfully completed.

– Browse the online store pages and find the product(s) you wish to purchase.

– Add your preferred products to the “Cart” using the “ADD” button.

 – Once you have selected all the items you wish to purchase, complete your purchase by clicking on the "BASKET" icon in the upper right corner.

– Confirm all items in your cart and, if they match your expectations, proceed to “CHECKOUT”. 

Next, fill in your personal details and shipping address (please pay special attention when filling in the address). The shipping address can be different from the billing address.

Choose your payment method – PayPal, Credit Card, or Bank Deposit (Bank Transfer/MBWAY)

Finally, complete your order by clicking "CONFIRM ORDER".

You will receive an email with the order confirmation and number (for payments via PayPal).

– If you have chosen the BANK TRANSFER/MB WAY option, you will receive an email with the order number and payment details. When it comes to payments by bank transfer, in order to expedite the processing of your order, we ask that you send us proof of payment by email to [email address]. info@sosostore.pt

Your order is now confirmed and will be delivered to the indicated address within the expected timeframe. Please also note that as soon as the order is shipped, the customer will receive an email with the tracking number.

6 - PRODUCT AVAILABILITY, ORDER CONFIRMATION AND CANCELLATION

THE SO-SO We only process customer orders after payment confirmation, therefore we cannot guarantee item availability until processing begins. The estimated shipping time after payment confirmation is one to three days.

THE SO-SO We only ship orders on weekdays. Therefore, weekends and public holidays are not included in the estimated delivery time.

Any delays encountered in the shipment of items, compared to the estimated dates provided, do not entitle the customer to compensation.

The fulfillment of all orders placed on the website is subject to product availability. We strive to ensure that all items offered for sale on the website are in stock. However, we reserve the right to refuse any orders or cancel orders already confirmed for products that are no longer in stock. In the event of product unavailability and/or stock shortage, the SO-SO The company will immediately inform the end consumer of the partial or total cancellation of their order, and the buyer is entitled to a refund of the respective amount paid.

The end consumer is solely responsible for the accuracy of the personal data provided and agrees to immediately update and report any changes through their registration account at [website address]. www.sosostore.pt

THE SO-SO The company disclaims all responsibility for any delay or inability to process the order resulting from errors or insufficient information provided by the end consumer, particularly at the time of delivery.

7 - PAYMENT TERMS

The available payment methods will be presented on our website. We do not accept any other payment methods besides those mentioned. You can pay for your products using Bank Transfer/MB WAY and via the Paypal website.

If the End Consumer chooses to pay by Bank Transfer, we will only begin processing the order after we have received an email confirming the amount and payment. Therefore, with this payment method, we advise you to go to an ATM as soon as possible so that you receive your order as quickly as possible. If we have not received any payment within 2 calendar days of placing the order, the order will be cancelled.

The purchase price of the products and the shipping costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.

8 - SECURITY OF THE ONLINE STORE AND ALL TRANSACTIONS

The online store SO-SO It uses the latest and most robust security technologies available for encryption platforms. All payment information you provide will be encrypted from the initial moment of your transaction until the order is processed, and will not be stored on any public server.

Although we use encryption software, any payment transmitted over the Internet or via email carries some risks, particularly when the User does not take the necessary precautions and does not assume the appropriate responsible conduct. João Marques cannot be held liable for any damage suffered as a result of the use of electronic means of communication, specifically damages resulting from failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties, or computer programs used for communications or virus transmissions.

9 - PRICES

The prices of the products displayed on the website www.sosostore.pt Prices include the Value Added Tax (VAT). The total price specified in the final menu includes taxes and shipping costs. Prices are quoted in the order confirmation, which you can print or download for future reference.

Please transfer only the exact amount specified in the order confirmation and make individual transfers per order. Shipping fees are calculated per order, and the exact shipping fee will depend on the country where your order will be delivered.

All prices are listed in Euros, and any change in the delivery country may affect the price due to shipping costs. 

10 - SHIPPING AND DELIVERY OF PRODUCTS

Products ordered from the online store will be shipped and delivered on weekdays, Monday to Friday. We can only guarantee the successful delivery of an order if the shipping address provided by the User is correct.

A delivery is considered carried out or a product is considered delivered with the signature of the delivery receipt at the agreed address.

11- SHIPPING COSTS

The shipping costs associated with your order will be billed per order; that is, if you order more than one item, you will only pay the shipping costs once.

Within Portugal, standard shipping costs are €3.50 (three euros and fifty cents) for orders up to forty-five euros (€45.00). Once this amount is reached, standard shipping is free. 

When the "express shipping" option is selected, the shipping costs are €5.00 (five euros) per order.

In all other countries, both within and outside the European Union, deliveries will be paid for according to the shipping costs of the purchases made.

Orders shipped to countries outside the European Union or with customs and tax policies different from most EU countries may be subject to taxes, customs duties and fees charged in the destination country (Import Taxes). The recipient of an international shipment may be subject to Import Taxes at the time the shipment arrives in their country. The recipient may also incur additional customs clearance charges. SO-SO We do not control these charges nor can we provide an estimate. Customs policies vary widely from country to country, so the customer should contact their local customs office for more information. When customs clearance procedures are required, there may be a delay relative to the estimated shipping time.

Upon delivery, the Buyer must inspect the packaging and the products shipped to check for any damage. If the products are found to be damaged, the customer should not accept delivery of the order, which must be returned immediately through the Returns mechanism. SO-SO The company will proceed with the refund of the amounts paid for the order and shipping as soon as it receives and completes the return process at its headquarters.

Shipping costs are associated with delivering the order to the address indicated on the form; if you request delivery to a second address, this delivery will have an additional cost depending on the location.

12 - ORDER DELIVERY TIMES 

After your order has been registered, the payment confirmed, and all the items in your order are available, the SO-SO We undertake to proceed with the shipment observing the following delivery deadlines:

– In mainland Portugal, between 2 and 5 business days.

– In the Madeira and Azores archipelagos, between 3 and 10 working days,

– In the European Union (except Portugal), between 2 and 10 working days,

– In all countries outside the European Union, we will deliver the order within an indicative timeframe of 6 to 10 business days (which may vary depending on the country where customs clearance is carried out, where applicable).

SO-SO is not responsible for the failure to perform, or delay in performing, any shipping obligation caused by a force majeure event, that is, an event, act or omission beyond its reasonable control.

13 - ORDER CANCELLATION

Before shipment, the Buyer may cancel the product order. If the User places an order and wishes to cancel it, they must first contact us via email. info@sosostore.pt If the cancellation request is successful, the customer will be notified of this decision by email and the cancellation will be processed at no cost to the customer. 

14 - RETURNS AND COMPLAINTS

The customer may return the product within 15 days of receiving it. Within the same period, the customer may file a complaint regarding any defects or inadequacy of the product in relation to what was ordered, for which SO-SO is responsible.

For this purpose, the complaint must be formalized by email sent to the address info@sosostore.ptIn the complaint, the Customer must expressly state the reasons for their complaint, always mentioning the order number.

The website support team www.sosostore.pt will coordinate with the Client how to proceed with the return of the merchandise, if justified, assuming responsibility in such cases. SO-SO the costs of returning it and the costs of a new delivery.

In situations where the reasons for the return are not the responsibility of SO-SOThe return will be accepted after verification that the returned items and their packaging are in good condition, and the amount paid by the Customer will be refunded, less the delivery shipping costs (even if these were covered by the company). SO-SO and the return shipping costs.

As a result, the SO-SO The company reserves the right not to accept returns of products without prior notice, as mentioned above, and that do not meet the same conditions of conformity as on the date of their delivery to the Buyer (namely products that have undergone any type of use, transformation, damage and/or lack of original packaging, accessories and/or complements).

15 - DISPUTE RESOLUTION

Consumers can submit a complaint, suggestion, or compliment at:

https://www.livroreclamacoes.pt/inicio